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Case File 02

BookPod

The Join button nobody could find.

A social app for readers. Everyone who tested it said they'd recommend it — and most of them got stuck. This is how I turned 8 confused sessions into a redesign where every change traces back to evidence.

Role
UX research, usability testing, redesign
Methods
Think-aloud · SUS · NASA-TLX · Likert
Output
32-screen v2 in Figma, one component library
01Cold open

8 of 8 would recommend it. The SUS said 63.4.

0/8
would recommend BookPod
The idea worked.
0.0
average SUS score
Below the 68 benchmark
0.0/7
attractiveness rating
Lowest of six dimensions
0.0
worst NASA-TLX
One tester's frustration hit 90/100
SUS score per participant│ 68 = industry average
avg 63.4
30
40
50
60
70
80
90

5 of 8 below average. Nobody rated it “Excellent”. The concept was loved — the interface was in the way.

BookPod v2 — five redesigned screens
BookPod v2 — the redesign this story ends with. Keep reading for why every screen changed.
02The origin

Version 1 was built from apps people already love.

Tinder's swipe for picking genres. Instagram's notes for reading moods. Spotify's library for shelves. Google's review chips.

It felt smart: borrow patterns people already know, skip the learning curve. In our first informal test (5 users), one person said they weren't sure where the Join Club button was. We fixed the logo someone else complained about. We left the button.

That button came back as the #1 failure in the formal study.

v1 — “Swipe to select” genres, borrowed from Tinder
03The investigation

8 readers. 4 tasks. 1 moderator, 1 note-taker, no hints.

T1HIGH
Pick a favourite genre
5 of 8 confused or needed help
T2MED
Find “Game of Thrones”
4 of 8 missed the search entry
T3HIGH
Find and join a club
6 of 8 couldn't find Join
T4LOW–MED
Chat inside a club
3 of 8 misread the icons
Post-task ratings (out of 7)
Terminology5.4
Ease of use5.1
Usefulness5
Satisfaction4.6
Consistency (ranged 2–6)4.3
Attractiveness3.6
“Thought the genre selection screen was the homepage.”
UT5 · observed
“The homepage looks like Instagram.”
UT3 · think-aloud
“Something closer to a modern library than a social media feed.”
UT4 · what they asked for
Both top failures came from patterns we borrowed.

A swipe card and a corner button feel natural on Tinder and Instagram. Inside a reading app, without that context, they were foreign. Familiar to whom? That question shaped every decision in v2.

04The decisions

Every v2 change answers a specific finding. Nothing was redesigned just for looks.

Decision 01 · Your call

Testers fumbled the Tinder-style genre swipe. What do you do?

What I saw
5 of 8 struggled with “Swipe to Select”. UT5 thought it was the home screen. UT3 said the card was cluttered with book info.
What would you do?
Before
🔒 Make your call to reveal the design
Decision 02 · Your call

6 of 8 couldn't find the Join button in the corner. Fix?

What I saw
6 of 8 couldn't find Join Club; it sat in the top-right corner. UT5 and UT7 said it looked misplaced. UT7 compared it to WhatsApp Communities.
What would you do?
🔒 Make your call to reveal the design
Decision 03 · Your call

5 of 8 said the home screen felt like Instagram. Fix?

What I saw
5 of 8 said the home screen felt like Instagram or Twitter. 4 of 8 missed search; UT8 tapped a search button that didn't work.
What would you do?
🔒 Make your call to reveal the design
Decision 04

Label every icon. Ambiguity isn't minimalism.

What I saw
UT2, UT4 and UT5 couldn't tell what the chat icons did. Bubbles ran off the screen.
What I chose
Every chat action is icon + label: Audio room, Attach, Spoiler, Quote a page. A pinned banner states this week's chapters, so spoilers stay hidden.
Why
Book clubs have one fear — spoilers. Designing for that fear made the chat feel built for readers, not borrowed from a messenger.
The look

Attractiveness scored 3.6/7. A tester asked for a “modern library”. So I built one.

Kept the BookPod teal, moved everything else to paper and print: a bookish serif for titles, brass for ratings and shelf planks, one outline icon set. 32 screens, one component library bound to tokens — which directly answers the uneven consistency scores.

Paper
#F5EFE3
Ink
#1F2A2C
Teal
#1A535C
Brass
#B8862F
05The honest ending

v2 hasn't been tested yet. Here's what would prove it worked.

Measurev1v2 target
Task 1 done without helpMost needed help7 of 8
Join found without help2 of 87 of 8
Average SUS63.468+
Attractiveness3.6 / 75+
Consistency4.3 / 75+

Same 4 tasks, same SUS and NASA-TLX, a new group of ~8 readers — so the numbers compare directly.

Not addressed on purpose: a premium reading subscription (UT2). That's a business-model decision, not a usability fix, and it would have muddied the retest.

What this project taught me
A pattern is only intuitive inside the context that taught it. Borrow the behaviour, not the button.
Post-credits · Next case file
Campus Experience →
End credits
Let's make
the sequel.
Directed by
Lakshya Khanna
Research
Lakshya Khanna
Interaction design
Lakshya Khanna
Based in
Gurugram, India
Studying at
UPES School of Design
Now casting
UX & interaction roles, 2027
Directed by
Lakshya Khanna
Research
Lakshya Khanna
Interaction design
Lakshya Khanna
Based in
Gurugram, India
Studying at
UPES School of Design
Now casting
UX & interaction roles, 2027
© 2026 Lakshya Khanna. No pixels were harmed. Stay for the post-credits scene: ↑ ↑ ↓ ↓ ← → ← → B Alakshyakhanna2004@gmail.com

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